Order PolicyTrek7 implements strict security measures and utilizes a PCI DSS compliant credit card processor and shopping cart. This ensures that your shopping experience is secure, safe, and easy. Please contact us if you have any questions or need assistance.
How To OrderOrders can be placed via our website at http://www.Trek7.com or by calling 1-888-558-7357.
Using Our Shopping CartTo purchase items from our shopping cart, click the ADD TO CART button for the product you are interested in. You can continue adding items to the Shopping Cart if you wish. When you are finished adding items, click the CHECKOUT button. Complete all of the appropriate information on the checkout page and click COMPLETE YOUR PURCHASE to finalize your transaction. Orders are processed immediately upon clicking the COMPLETE YOUR PURCHASE button in the checkout process.
Order AcceptanceTrek7 reserves the right to refuse any order and reserves the right to take all necessary steps to determine the validity of an order. If an order is thought to be fraudulent, this could include contacting the customer and financial institution and delaying the shipment of such order until satisfactorily verified.
PricingAll prices, information, and specifications are subject to change without notice. Trek7 shall not be held liable for graphical, clerical, typographical, or pricing errors.
Payment OptionsOnline orders must be paid for by credit card. Acceptable forms of payment are Visa, Mastercard, American Express, and Discover.
Purchase OrdersIf submitting orders via a formal purchase order, Trek7 will not be obligated by any terms, conditions, stipulations, prices, or special requests contained on the purchase order. All orders are subject to Trek7 standard terms and conditions of sale.
Special OrdersSpecial orders for non-stock or specialty items or formulations must be in writing and include all necessary information. All non-stock special order sales are final and cannot be returned. Special order delivery dates will be determined on a case by case basis.
TaxesWe are required by law to collect all taxes for California residents.
Tax-exempt SalesTo receive tax-exempt status, we must have a copy of your sales tax certificate on file. Please contact 1-888-558-7357 for further details.
Credit TermsAll applicants for a credit account must first have a satisfactory history with Trek7 before they may purchase an order on credit. Trek7 reserves the right to make final judgment on all credit accounts. Payment for purchases made on a credit are within 30 days from the date of the invoice and 1.5% (18% per annum) of total invoice amount per month late fee unless otherwise agreed to by Trek7. All merchandise sold by Trek7 shall remain the sole property of Trek7 until such time that payment has been made in full for such merchandise.
Order ChangesChange requests must be provided to Trek7 as quickly as possible. If the item has not been prepared for shipping, this request may be granted. If the item has already been shipped, customer will be responsible for the return shipment and all costs associated with such. Upon verified return of products, Trek7 will determine is customer is entitled to refund. If approved, the refund will be for the full price minus the intial shipping cost. Credit card information cannot be changed once your order has been submitted.
Order CancellationCancellations should be requested as quickly as possible. Requests can be sent using our CONTACT FORM or by calling 1-888-558-7357. Be sure to include your name, email address, phone number, and order number.